1. About KANNECT

KANNECT Sport and Exercise Psychology is an independent private practice operated by Wing Kan Chan.

Wing Kan Chan is a trainee sport and exercise psychologist who works within his current competence and receives professional supervision.

Contact details:

Email: kannect.psychology@gmail.com

These Terms and Conditions apply specifically to the Strength Audit package.

2. The Strength Audit package

The Strength Audit package costs £100 and includes:

• Three 50-minute, one-to-one online sessions

• A Strength Audit Questionnaire

• Review of the questionnaire and relevant supporting information

• Development of a personal Strength Profile

• Identification of strengths that are underused, overused, or difficult to access

• Strength-based cue words, routines, evidence, and if-then plans

• A practical Strength Action Plan

• Brief text support for reasonable questions directly connected to the package

Sessions normally take place through Google Meet.

The package is intended to help athletes and exercisers understand and apply their psychological strengths more deliberately across training, competition, recovery, communication, and pressure situations.

3. Scope of the service

The Strength Audit provides sport and exercise psychology support. It is not:

• Emergency or crisis support

• Medical or psychiatric treatment

• Clinical psychological therapy

• Counselling

• Physiotherapy or injury diagnosis

• A substitute for support from a doctor or another appropriately qualified professional

KANNECT may decline or discontinue the package when the client’s needs fall outside its scope of practice. Where appropriate, the client may be encouraged to contact another professional or service.

If you or another person may be in immediate danger, contact the local emergency services. In the UK, call 999 or attend an emergency department.

4. Booking requests and acceptance

Submitting the booking form and making payment constitutes a request to purchase the package. It does not automatically confirm that KANNECT has accepted the booking.

A contract is formed when KANNECT sends written confirmation that the Strength Audit package has been accepted.

KANNECT may decline a request where:

• The service is not suitable for the client’s needs

• The client requires support outside KANNECT’s professional scope

• There is insufficient availability

• KANNECT cannot lawfully or safely deliver the service in the client’s location

• Required information or consent has not been provided

If KANNECT declines the request before providing any part of the service, the client will receive a full refund.

5. Payment

The total package price is £100.

Payment is collected or authorised through the payment provider shown during the booking process. KANNECT does not normally receive or store the client’s complete payment card details.

No additional payment is required when booking Sessions 2 and 3.

6. Strength Audit Questionnaire

After the package is accepted, the client will receive a detailed Strength Audit Questionnaire.

The questionnaire may ask about:

• Sporting or exercise experiences

• Training and competition

• Psychological strengths

• Confidence and pressure

• Previous challenges and setbacks

• Feedback from other people

• Relevant injury, disability, health, or wellbeing information

• Situations in which strengths are easier or harder to access

Clients should answer honestly but only need to provide information that is relevant to the package.

The questionnaire must be completed by the deadline provided. Incomplete or late preparation may reduce the depth or usefulness of the Strength Audit.

KANNECT may begin reviewing the questionnaire and preparing personalised material before Session 1 where the client has requested that the service begin during the statutory cancellation period.

7. Supporting materials

Clients may provide relevant materials such as performance notes, results, statistics, video clips, goals, routines, or feedback.

The client is responsible for ensuring they have permission to share information or material involving another person.

KANNECT may decide not to access or retain material that is unnecessary, inappropriate, excessively large, unsafe, or unrelated to the package.

8. Booking Sessions 2 and 3

Session 1 is booked through the main Strength Audit booking page.

Separate private booking links will be provided for Sessions 2 and 3. These links:

• Are personal to the client

• Must not be shared with another person

• Do not require further payment

• May only be used for the relevant package session

Once a session is booked, the client may use the rescheduling link in the confirmation email to move the appointment to another available future date.

Sessions may be rescheduled more than once, provided each change complies with the 72-hour notice requirement and the package completion period.

9. Package completion period

All three sessions should normally be completed within six months of the date the package is accepted.

KANNECT may extend this period where there are exceptional circumstances, such as significant illness, injury, caring responsibilities, or an agreed change to the client’s sporting schedule.

Unused sessions normally expire after the completion period unless an extension has been agreed in writing.

10. Cancellation and rescheduling

Clients may cancel or reschedule a session without losing it by providing at least 72 hours’ notice.

A session cancelled with less than 72 hours’ notice will normally count as one of the three package sessions because the reserved appointment may not be available to another client.

A missed appointment will normally count as a used package session.

KANNECT may make an exception where there are significant or unexpected circumstances. Any exception is considered individually and is not guaranteed.

A client who arrives late may receive a shorter session because the original finishing time will normally remain unchanged.

11. The statutory 14-day cancellation period

Consumers who purchase the package online will normally have 14 days from the date the contract is formed to cancel it without giving a reason.

To begin providing the package during that period, KANNECT will ask the client to expressly request early commencement. The service may include reviewing the questionnaire, preparing personalised material, communicating about the audit, or delivering a session.

If the client cancels during the 14-day period after requesting an early start, KANNECT may deduct a proportionate amount for work already provided. The client may lose the statutory right to cancel once the package has been fully delivered, provided the required express request and acknowledgement were obtained.

To cancel, email kannect.psychology@gmail.com with a clear statement that you wish to cancel the Strength Audit contract.

Where a refund is due, it will normally be issued through the original payment method within the legally required period.

12. Ending the package after the statutory cancellation period

After the statutory cancellation period has ended, package payments are not automatically refundable.

If the package ends early, KANNECT will consider any refund fairly, taking account of:

• Sessions already delivered

• Missed or late-cancelled sessions

• Questionnaire review already completed

• Personalised preparation or written material already provided

• Any part of the package that KANNECT is unable to deliver

Any deduction will be proportionate to the service already provided and will not exceed the total amount paid.

These terms do not limit any statutory refund, repeat-performance, or price-reduction rights.

13. Cancellation by KANNECT

KANNECT may occasionally need to cancel or move an appointment because of illness, emergency, technical failure, or another circumstance outside reasonable control.

KANNECT will offer an alternative appointment wherever reasonably possible.

If KANNECT permanently ends the package and cannot provide the remaining service, the client will receive a fair refund for any part of the package that has not been delivered.

14. Online sessions and technology

The client is responsible for:

• Having a suitable internet connection and device

• Joining from a private and reasonably safe location

• Checking the meeting link and technology before the session

• Using headphones where confidentiality may otherwise be affected

• Informing KANNECT of relevant access or communication needs

Where a substantial technical failure prevents the session from taking place, KANNECT will act reasonably in deciding whether to continue, rearrange, or replace the session.

15. Client participation

The usefulness of the Strength Audit depends partly on the client’s participation, preparation, openness, and willingness to test agreed strategies.

The client remains responsible for their decisions, actions, training, competition preparation, and use of any psychological strategy.

Clients should inform KANNECT if:

• Their needs or circumstances change significantly

• They become uncomfortable with an activity

• A strategy appears unsuitable

• They require additional support or referral

16. Communication and text support

The package includes brief text support for reasonable questions directly related to the Strength Audit.

Text support:

• Is not continuous or unlimited

• Does not guarantee an immediate response

• Is not intended for emergencies or crisis support

• Does not replace a booked session

• Must remain within appropriate professional boundaries

KANNECT may suggest that a complex matter is discussed during a session or through another appropriate service.

17. Confidentiality

Information discussed during the package will normally remain confidential.

Relevant information may be discussed during confidential professional supervision. Where practicable, identifying details will be limited or removed.

Confidentiality may be limited where:

• The client gives permission to share information

• There is a serious concern about the safety of the client or another person

• Safeguarding action may be required

• Disclosure is required by law or a court

• Information is required to investigate a complaint

• Disclosure is reasonably necessary to establish, exercise, or defend a legal claim

Where safe and appropriate, KANNECT will normally discuss a proposed disclosure with the client before sharing information. Professional confidentiality standards recognise that disclosure may sometimes be required for safeguarding or legal reasons.

18. Recording sessions

Sessions will not be recorded as a standard part of the package.

KANNECT will only record a session where:

• There is a clear and explained purpose

• The client has given separate express permission

• The client has been told how the recording will be used, stored, accessed, and deleted

Declining recording will not prevent the client from receiving the package.

Clients must not record a session without obtaining KANNECT’s prior agreement.

19. Clients under 18

Clients under 18 may require involvement and consent from a parent or guardian before the package is accepted.

KANNECT will explain:

• How the parent or guardian will be involved

• What information may remain confidential

• The circumstances in which information may need to be shared

• How safeguarding concerns will be handled

KANNECT may decline the booking if appropriate consent, safeguarding information, or professional arrangements cannot be established.

20. Outcomes

KANNECT does not guarantee:

• Improved sporting results

• Selection

• Increased playing time

• Recovery from injury

• A particular psychological or wellbeing outcome

• That every identified strength will be effective in every situation

The Strength Audit is intended to support reflection, understanding, planning, and psychological skill development.

21. Liability and consumer rights

KANNECT will provide the service with reasonable care and skill.

KANNECT is responsible for losses that are reasonably foreseeable and directly caused by a failure to provide the service with reasonable care and skill.

KANNECT is not responsible for losses that:

• Could not reasonably have been foreseen

• Result from inaccurate or incomplete information supplied by the client

• Result from decisions made independently by the client, coach, team, employer, or organisation

• Are caused by circumstances outside KANNECT’s reasonable control

Nothing in these terms excludes liability that cannot legally be excluded or restricts the client’s statutory consumer rights. UK consumer law requires services to be performed with reasonable care and skill, and businesses cannot remove those rights through their terms.

22. Complaints

Clients are encouraged to raise concerns directly with KANNECT so they can be considered promptly.

General and service complaints:
kannect.psychology@gmail.com

Complaints concerning professional practice may also be directed to:
aquartiroli@uwlax.edu

Privacy or data-protection complaints may also be made to the Information Commissioner’s Office.

23. Changes to these terms

The version accepted when the contract is formed will apply to that package.

KANNECT may update these terms for future clients. A material change affecting an existing package will not apply unless it is required by law or expressly agreed with the client.

Consumer terms must be clear, transparent, and fair. An unfair term is not binding on the consumer.

24. Governing law

These terms are governed by the laws of England and Wales.

Clients living elsewhere retain any mandatory consumer protections that apply in the place where they live.

1. Who is responsible for your information?

Wing Kan Chan, trading as KANNECT Sport and Exercise Psychology, is the data controller for personal information collected through the Strength Audit package.

Email: kannect.psychology@gmail.com

KANNECT operates independently. Information collected through KANNECT is kept separate from any university, employer, school, club, academy, placement, or organisation with which Wing Kan Chan may also work.

2. What this notice covers

This notice explains how KANNECT collects, uses, stores, and shares information connected with:

• Strength Audit booking requests

• The Strength Audit Questionnaire

• Online sessions

• Supporting materials

• Session notes and action plans

• Payments and administration

• Communications before, during, and after the package

Privacy information should explain the purposes of processing, lawful bases, retention, recipients, rights, and how to complain. It should be provided when information is collected.

3. Information KANNECT may collect

KANNECT may collect:

Identity and contact information

• Name

• Email address

• Age confirmation

• Country or time zone

• Parent or guardian details where relevant

Sporting and contextual information

• Sport or type of exercise

• Current participation level

• Team, club, academy, school, or organisation

• Training and competition experiences

• Goals, roles, routines, and performance challenges

Strength Audit information

• Questionnaire answers

• Identified psychological strengths

• Examples of strengths in action

• Confidence, pressure, motivation, emotions, and behavioural patterns

• Notes, goals, cue words, routines, and action plans

• Feedback, statistics, video clips, or other material provided by the client

Health and wellbeing information

Where relevant and voluntarily provided, this may include:

• Injury information

• Disability or access needs

• Physical or mental wellbeing information

• Relevant medication or treatment information

• Communication requirements

• Safeguarding or risk information

Health information is special-category personal data and requires both an Article 6 lawful basis and an additional Article 9 condition. Where KANNECT relies on explicit consent, that consent must be clear, specific, and capable of being withdrawn.

Administrative and technical information

• Appointment dates and times

• Booking and rescheduling records

• Payment status and transaction references

• Email and text communications

• Consent records

• Information generated through Cal.com, Google Workspace, Google Meet, or the payment provider

• Technical information collected by the website or service providers

KANNECT does not normally receive or store complete payment-card information.

4. Where the information comes from

Most information is provided directly by the client through:

• The booking form

• The Strength Audit Questionnaire

• Sessions

• Email or text communication

• Supporting documents or recordings

• The payment and booking process

Information may occasionally be received from a parent, guardian, coach, practitioner, or another person where the client has agreed, or where disclosure is lawfully required for safeguarding or safety reasons.

5. Why KANNECT uses the information

Reviewing and managing booking requests

Information is used to assess whether the Strength Audit is suitable, arrange appointments, take payment, and communicate about the package.

The normal lawful basis is taking steps at the client’s request before entering into a contract and performing the contract once accepted.

Delivering the Strength Audit

Information is used to review the questionnaire, prepare sessions, understand the client’s strengths, deliver psychological support, and develop agreed plans.

The normal lawful basis is performance of the contract.

Processing relevant health or wellbeing information

Where the client chooses to provide health, injury, disability, or wellbeing information, KANNECT normally relies on:

• Performance of the service contract as the Article 6 lawful basis

• The client’s explicit consent as the Article 9 special-category condition

In limited situations, another lawful condition may apply, such as protecting vital interests, safeguarding, complying with a legal obligation, or handling legal claims.

Professional supervision

Relevant information may be discussed within confidential professional supervision to support safe and competent practice.

KANNECT will limit identifying details where reasonably practicable. Health or wellbeing information will only be included where relevant and supported by an appropriate lawful basis and special-category condition.

Record keeping, complaints, and legal obligations

Information may be retained and used for financial administration, safeguarding, complaints, insurance, legal claims, security, and compliance with applicable law.

Recording sessions

Where a session is recorded, KANNECT relies on separate express consent. Recording is not required to receive the package.

Marketing

Strength Audit information will not be used for marketing without separate permission.

KANNECT does not sell personal information.

6. Explicit consent

Clients may withdraw consent for the processing of health or wellbeing information by emailing kannect.psychology@gmail.com.

Withdrawal does not affect processing that lawfully occurred before consent was withdrawn.

If relevant information can no longer be processed, KANNECT may be unable to continue the package safely or effectively. KANNECT will explain the available options before ending or changing the service.

7. Confidentiality and information sharing

KANNECT will normally keep client information confidential.

Information may be shared with:

• Wing Kan Chan as the service provider

• A professional supervisor

• Cal.com for bookings and appointment administration

• Google Workspace, Google Meet, Google Drive, and Google Sites

• The payment provider used at checkout

• An accountant, insurer, legal adviser, or professional adviser where necessary

• A parent or guardian where appropriate and agreed

• Emergency, safeguarding, healthcare, regulatory, or law-enforcement services where necessary and lawful

KANNECT will not contact a client’s team, coach, school, academy, university, employer, or organisation without permission unless there is a safeguarding concern, serious risk, legal obligation, or another lawful reason.

Only information reasonably necessary for the particular purpose will be shared.

8. Professional supervision

Professional supervision supports safe and reflective practice.

A supervisor may be given relevant information about:

• The presenting issue

• The Strength Audit process

• Psychological formulation and intervention

• Risk or safeguarding concerns

• Ethical or professional questions

Names and direct identifiers will be removed or limited where reasonably practicable. Supervisors are expected to maintain confidentiality.

9. Safeguarding and serious risk

KANNECT may disclose relevant information without consent where there is a reasonable concern that:

• The client may be at serious risk of harm

• Another person may be at serious risk of harm

• A child or vulnerable person may require safeguarding

• A serious crime may have occurred or may be prevented

• Disclosure is required by law or a court

KANNECT will consider the necessity and proportionality of any disclosure. Where safe and appropriate, the client will normally be informed before information is shared.

10. Service providers and international transfers

KANNECT uses third-party technology providers to operate the website, booking system, email, cloud storage, online meetings, and payments.

Some providers may process information outside the United Kingdom. Where this occurs, KANNECT will rely on safeguards recognised under UK data-protection law, such as adequacy regulations or approved contractual transfer mechanisms.

The providers may also process some information under their own privacy notices.

11. How information is protected

KANNECT uses reasonable technical and organisational measures, including:

• A business Google Workspace account

• Restricted Google Drive folders

• Account access controls

• Strong passwords and multi-factor authentication where available

• Limited access to client information

• Separate storage from university, employer, school, or placement records

• Secure deletion when information is no longer required

No internet or electronic storage system can be guaranteed to be completely secure. KANNECT will respond appropriately if a personal-data breach occurs.

12. How long information is kept

KANNECT normally applies the following retention periods:

• Declined, incomplete, or withdrawn booking requests: up to 12 months

• Strength Audit questionnaires, session notes, plans, and relevant communications: normally seven years after the final contact

• Records relating to a client under 18: normally until the client’s 25th birthday or seven years after final contact, whichever is later

• Payment, invoice, and accounting information: normally six years

• Session recordings: normally deleted within 12 months

• Routine emails and duplicated documents: deleted when no longer required

Information may be kept longer where reasonably necessary because of safeguarding, a complaint, litigation, insurance, taxation, or another legal or professional requirement.

Information will not be retained indefinitely merely because it might be useful in the future. The UK GDPR requires organisations to keep identifiable personal information no longer than necessary and to establish justified retention periods.

13. Session recordings

Where recording has been separately agreed:

• The purpose will be explained before recording begins

• Access will be restricted

• The recording will be stored in a restricted Google Drive folder

• It will not be used for a different purpose without further permission

• It will normally be deleted within 12 months

A recording may be retained longer where necessary for safeguarding, a complaint, professional review, insurance, or legal proceedings.

14. Your data-protection rights

Depending on the circumstances and lawful basis, clients may have the right to:

• Be informed about how their information is used

• Request access to their information

• Correct inaccurate or incomplete information

• Request deletion

• Request restriction of processing

• Receive certain information in a portable format

• Object to certain processing

• Withdraw consent

• Complain to the Information Commissioner’s Office

These rights are not absolute and may be limited where information must be retained for legal, safeguarding, contractual, or professional reasons.

Requests should be sent to:

kannect.psychology@gmail.com

KANNECT may need to confirm the requester’s identity before releasing or changing personal information.

15. Automated decision-making

KANNECT does not use solely automated decision-making to determine whether someone is suitable for the Strength Audit.

Booking requests are reviewed by a person.

16. Complaints

Questions or concerns about personal information should first be sent to:

kannect.psychology@gmail.com

Clients may also complain to the Information Commissioner’s Office if they believe their information has been handled unlawfully.

Professional-practice concerns may be directed to:

aquartiroli@uwlax.edu

17. Changes to this notice

KANNECT may update this notice when its services, technology, legal duties, or data-processing arrangements change.

The latest version and its revision date will be published on the KANNECT website.