1. About KANNECT

KANNECT Sport and Exercise Psychology is an independent private practice operated by Wing Kan Chan.

Wing Kan Chan is a trainee sport and exercise psychologist who works within his current competence and receives professional supervision.

Email: kannect.psychology@gmail.com

These Terms and Conditions apply specifically to the Season Recap + Preparation package, which may also be referred to as Season Recap + Prep.

2. The package

The Season Recap + Preparation package costs £100 and includes:

• Three 50-minute, one-to-one online sessions

• A detailed Season Review Questionnaire

• Review of the questionnaire and relevant supporting information

• Exploration of key performances, setbacks and turning points

• Review of confidence, focus, pressure, motivation, emotions and decision-making

• Review of preparation, routines, recovery and responses after mistakes

• Identification of patterns that supported or disrupted performance

• A Keep, Build and Change plan

• Outcome, performance and process goals

• Preparation, reset and if-then plans

• A simple system for reviewing progress

• Brief text support for reasonable questions directly related to the package

3. Purpose of the package

The package is designed to help athletes and exercisers:

• Review a completed season, competition block or important performance phase

• Understand what supported strong performances

• Identify repeated challenges or disruptive patterns

• Use evidence rather than memory alone

• Decide what to keep, build, change, reduce or remove

• Prepare more deliberately for the next season or performance phase

The package is intended for reflection, psychological skill development and preparation. It does not guarantee any particular sporting or wellbeing outcome.

4. Scope of the service

KANNECT provides sport and exercise psychology support.

The package is not:

• Emergency or crisis support

• Medical or psychiatric treatment

• Clinical psychological therapy

• Clinical CBT treatment

• Counselling

• Physiotherapy

• Injury diagnosis or rehabilitation

• A substitute for support from a doctor or another appropriately qualified professional

KANNECT may decline, pause or end the package if the client’s needs fall outside the service’s professional scope.

Where appropriate, the client may be encouraged to contact another practitioner or service.

If the client or another person may be in immediate danger, they should contact the emergency services. In the UK, call 999 or attend an emergency department.

5. Booking request and acceptance

Submitting a booking form and making payment constitutes a request to purchase the package. It does not automatically confirm acceptance.

The contract is formed when KANNECT sends written confirmation that the package has been accepted.

KANNECT may decline a booking request where:

• The package is unsuitable for the client’s needs

• The client requires support outside KANNECT’s competence or service scope

• There is insufficient availability

• KANNECT cannot safely or lawfully provide the service in the client’s location

• Required information or consent has not been provided

• There is a conflict of interest or another professional concern

If KANNECT declines the booking before providing any part of the package, the client will receive a full refund.

6. Payment

The total package price is £100.

Payment is collected or authorised through the payment provider displayed during booking.

KANNECT does not normally receive or store the client’s full payment-card details.

No additional payment is required when booking Sessions 2 and 3.

The payment page should clearly state the total price and that submitting the payment creates an obligation to pay. UK online-selling rules require the total price and payment obligation to be made clear before an order is submitted.

7. Season Review Questionnaire

After the package has been accepted, the client will receive a detailed Season Review Questionnaire.

The questionnaire may ask about:

• The season or performance period being reviewed

• Key performances, results and statistics

• Successes, challenges, setbacks and turning points

• Training and competition experiences

• Confidence, concentration, pressure and motivation

• Thoughts, emotions and behaviours

• Preparation and pre-performance routines

• Responses after mistakes

• Recovery and reflection

• Goals and priorities

• Relevant injury, disability, health or wellbeing information

• Relevant feedback from coaches or support staff

Clients should answer openly but should only provide information that is relevant to the package.

Where possible, the questionnaire should be completed at least two weeks before Session 1, or by the deadline stated in the confirmation email.

Incomplete or late preparation may reduce the depth or usefulness of the review.

8. Supporting information

Clients may provide relevant supporting information, including:

• Results or statistics

• Training or competition notes

• Video clips

• Performance routines

• Previous goals or preparation plans

• Personal reflections

• Coach or support-team feedback

The client is responsible for ensuring that they have permission to share information or material involving another person.

KANNECT may decide not to access, use or retain material that is unnecessary, unsafe, excessively large, inappropriate or unrelated to the package.

Providing additional evidence is optional unless a specific item has been agreed as necessary for the work.

9. Structure of the three sessions

Session 1

Session 1 normally focuses on:

• Establishing the purpose of the review

• Clarifying the client’s experience of the season

• Reviewing key moments and evidence

• Identifying initial patterns and priorities

Session 2

Session 2 normally focuses on:

• Exploring repeated supporting and disruptive patterns

• Understanding differences between training and competition

• Reviewing confidence, pressure, preparation and routines

• Deciding what to keep, build and change

Session 3

Session 3 normally focuses on:

• Consolidating the season review

• Setting outcome, performance and process goals

• Developing preparation and reset routines

• Creating if-then plans

• Agreeing practical next steps and a review system

The exact content may be adjusted according to the client’s needs and progress.

10. Booking Sessions 2 and 3

Session 1 is booked through the main paid booking page.

Separate booking links will be provided for Sessions 2 and 3.

These links:

• Are personal to the client

• Must not be shared with another person

• Do not require additional payment

• May only be used for the relevant package session

Once a session has been booked, the client may use the rescheduling link in the confirmation email to move it to another available future date.

A session may be rescheduled more than once, provided each change complies with the 72-hour notice requirement and the package completion period.

11. Package completion period

All three sessions should normally be completed within six months of the date the package is accepted.

KANNECT may agree to extend this period where there are exceptional circumstances, such as:

• Significant illness or injury

• Caring responsibilities

• Major changes to the client’s sporting schedule

• An agreed pause in participation

• Circumstances outside the client’s reasonable control

An extension must be agreed in writing.

Unused sessions normally expire after the six-month period where no extension has been agreed.

12. Cancellation and rescheduling of sessions

Clients may cancel or reschedule an individual session without losing it by providing at least 72 hours’ notice.

A session cancelled with less than 72 hours’ notice will normally count as one of the three package sessions.

A missed appointment will normally count as a used session.

KANNECT may consider an exception where there are significant and unexpected circumstances. Any exception is considered individually and is not guaranteed.

A client who arrives late may receive a shorter appointment because the original finishing time will normally remain unchanged.

13. The statutory 14-day cancellation period

A consumer purchasing the package online will normally have 14 days from the day after the contract is formed to cancel without giving a reason.

Where the client asks KANNECT to begin providing the package during this period, KANNECT will obtain an express request for early commencement.

The service may be considered to have begun when KANNECT starts:

• Reviewing the completed questionnaire

• Reviewing supporting materials

• Preparing personalised content

• Providing agreed written support

• Delivering a session

If the client cancels during the 14-day period after requesting an early start, KANNECT may charge a proportionate amount for the service already provided. The cancellation right may be lost once the package has been fully delivered, provided the required request and acknowledgement have been obtained.

To cancel the contract, email kannect.psychology@gmail.com with a clear statement that you wish to cancel the Season Recap + Preparation package.

Where a refund is due, it will normally be returned through the original payment method within the period required by consumer law.

14. Ending the package after the statutory cancellation period

After the statutory cancellation period has ended, package payments are not automatically refundable.

Where a package ends early, KANNECT will consider whether any refund is due by taking account of:

• Sessions already delivered

• Missed or late-cancelled sessions

• Questionnaire review already completed

• Supporting materials already reviewed

• Personalised preparation or written materials already produced

• Brief text support already provided

• Any part of the package KANNECT is unable to deliver

Any deduction will be proportionate to the work already completed and will not exceed the total amount paid.

Nothing in these terms restricts statutory consumer rights.

15. Cancellation or changes by KANNECT

KANNECT may occasionally need to cancel or reschedule an appointment because of illness, emergency, technical failure or another circumstance outside reasonable control.

KANNECT will offer an alternative appointment wherever reasonably possible.

A session cancelled by KANNECT will not count as one of the client’s package sessions.

If KANNECT permanently ends the package and cannot provide the remaining service, the client will receive a fair refund for any undelivered part.

16. Online sessions and technology

The client is responsible for:

• Having a suitable device and internet connection

• Checking the Google Meet link before the session

• Joining from a private and reasonably safe location

• Using headphones where confidentiality could otherwise be affected

• Informing KANNECT about relevant access or communication needs

• Ensuring that they are legally permitted to use online services in their location

Where a substantial technical failure prevents a session from taking place, KANNECT will act reasonably in deciding whether to continue, rearrange or replace the session.

17. Client participation

The usefulness of the package depends partly on the client’s:

• Preparation

• Participation

• Openness

• Reflection

• Willingness to discuss relevant examples

• Willingness to test agreed strategies

The client remains responsible for their decisions, actions, training, competition preparation and use of any psychological strategy.

The client should tell KANNECT if:

• Their needs or circumstances change

• They become uncomfortable with an activity

• Information previously provided becomes inaccurate

• A strategy appears unsuitable

• They require additional support or referral

18. Brief text support

The package includes brief text support for reasonable questions directly related to the Season Recap + Preparation work.

Text support:

• Is not continuous or unlimited

• Does not guarantee an immediate response

• Is not available as emergency or crisis support

• Does not replace a booked session

• Must remain within appropriate professional boundaries

KANNECT may recommend that a complex matter is discussed during a session or with another appropriate service.

19. Confidentiality

Information discussed during the package will normally remain confidential.

Relevant information may be discussed during confidential professional supervision. Identifying information will be removed or limited where reasonably practicable.

Confidentiality may be limited where:

• The client gives permission to share information

• There is a serious concern about the safety of the client or another person

• Safeguarding action may be required

• Disclosure is required by law or a court

• Information is required to investigate a complaint

• Disclosure is necessary to establish, exercise or defend a legal claim

Where it is safe and appropriate, KANNECT will normally discuss a proposed disclosure with the client before sharing information.

Professional confidentiality guidance supports disclosing only information that is necessary and limiting any disclosure to the minimum required.

20. Recording sessions

Sessions will not normally be recorded.

A session will only be recorded where:

• There is a clear and explained purpose

• The client has given separate express permission

• The client has been informed about how the recording will be used

• The client has been informed about who may access it

• The client has been informed about storage and deletion

Declining recording will not prevent access to the package.

Clients must not record sessions without obtaining KANNECT’s prior written agreement.

21. Clients under 18

A client under 18 may require consent and involvement from a parent or guardian before the package is accepted.

KANNECT will explain:

• How the parent or guardian will be involved

• What information may remain confidential

• What information may be shared

• How safeguarding concerns will be managed

• Who will receive administrative communications

KANNECT may decline the booking if suitable consent, safeguarding or professional arrangements cannot be established.

22. Outcomes

KANNECT does not guarantee:

• Improved results or rankings

• Selection

• Increased playing time

• A particular competition outcome

• Improved relationships with coaches or teammates

• Recovery from injury

• A particular psychological or wellbeing outcome

The package supports reflection, understanding, preparation and psychological skill development.

23. Responsibility and liability

KANNECT will provide the service with reasonable care and skill.

KANNECT is responsible for reasonably foreseeable losses directly caused by a failure to provide the service with reasonable care and skill.

KANNECT is not responsible for losses that:

• Could not reasonably have been foreseen

• Result from inaccurate or incomplete information provided by the client

• Result from decisions made independently by the client

• Result from decisions made by a coach, team, school, academy or organisation

• Are caused by circumstances outside KANNECT’s reasonable control

Nothing in these terms excludes liability that cannot legally be excluded or restricts statutory consumer rights.

24. Complaints

Clients are encouraged to raise concerns directly with KANNECT.

Service and administrative complaints:
kannect.psychology@gmail.com

Complaints concerning professional practice may also be directed to:
aquartiroli@uwlax.edu

Data-protection complaints may also be made to the Information Commissioner’s Office.

25. Changes to these terms

The version accepted when the contract is formed will apply to the package.

KANNECT may update these terms for future bookings.

A material change will not normally apply to an existing package unless:

• The client agrees

• The change is required by law

• The change is necessary to protect safety or legal rights

26. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

Clients living elsewhere retain any mandatory consumer protections that apply in the country where they live.

1. Who is responsible for your information?

Wing Kan Chan, trading as KANNECT Sport and Exercise Psychology, is the data controller for personal information collected through the Season Recap + Preparation package.

Email: kannect.psychology@gmail.com

KANNECT operates independently.

Information collected through KANNECT is kept separate from information held by any university, employer, school, club, academy, placement or organisation with which Wing Kan Chan may also work.

2. What this notice covers

This notice explains how KANNECT collects, uses, stores and shares information connected with:

• Booking requests

• The Season Review Questionnaire

• Online sessions

• Supporting materials

• Results and performance evidence

• Session notes and preparation plans

• Text and email communication

• Payments and administration

• Safeguarding and complaints

A privacy notice should explain the purpose of processing, lawful basis, retention periods, recipients, individual rights and how to complain. It should be available when the information is collected.

3. Information KANNECT may collect

Identity and contact information

KANNECT may collect:

• Name

• Email address

• Age confirmation

• Country, location or time zone

• Parent or guardian details where relevant

• Communication and accessibility preferences

Sporting and contextual information

KANNECT may collect:

• Sport or type of exercise

• Participation or competition level

• Team, club, academy, school or organisation

• Playing or performance role

• Training and competition history

• Upcoming competitions, trials or performance periods

• Previous and current goals

Season review information

KANNECT may collect:

• Questionnaire responses

• Results and statistics

• Strong and difficult performances

• Setbacks and turning points

• Training and competition experiences

• Confidence, concentration and motivation

• Pressure, emotions and decision-making

• Preparation and pre-performance routines

• Responses following mistakes

• Recovery and reflection practices

• Strengths and areas for development

• Keep, Build and Change priorities

• Goals, routines, cue words and if-then plans

Supporting materials

Clients may provide:

• Video clips

• Training or performance notes

• Results or statistical records

• Previous goals and preparation plans

• Coach or support-team feedback

• Personal reflections

• Relevant documents or screenshots

Health and wellbeing information

Where relevant and voluntarily provided, KANNECT may collect:

• Injury information

• Disability information

• Access requirements

• Physical or mental wellbeing information

• Relevant medication or treatment information

• Communication requirements

• Safeguarding or risk information

Health information is special-category personal data. Processing it requires an Article 6 lawful basis and a separate Article 9 condition. Where KANNECT relies on explicit consent, that consent must be clear, specific and recorded.

Administrative and technical information

KANNECT may collect:

• Appointment dates and times

• Booking, cancellation and rescheduling records

• Payment status and transaction references

• Consent records

• Email and text communications

• Google Meet details

• Technical information generated through Cal.com, Google Workspace, Google Sites or the payment provider

KANNECT does not normally receive or retain complete payment-card information.

4. Where information comes from

Most information is provided directly by the client through:

• The booking form

• The Season Review Questionnaire

• Sessions

• Email or text communication

• Supporting materials

• The payment and booking process

Information may also be provided by a parent, guardian, coach, practitioner or support person where:

• The client has agreed

• The information is relevant to the service

• There is a lawful safeguarding or safety reason

Where KANNECT receives personal information from another source, the client will normally be informed where required and appropriate.

5. Why information is used

Reviewing and managing booking requests

Information is used to:

• Assess whether the package is suitable

• Review the booking request

• Arrange appointments

• Take or confirm payment

• Communicate about the service

The normal lawful basis is taking steps at the client’s request before entering a contract and performing the contract once accepted.

Delivering the package

Information is used to:

• Review the questionnaire

• Prepare sessions

• Understand the client’s season

• Identify performance patterns

• Develop goals, routines and preparation plans

• Provide relevant sport and exercise psychology support

The normal lawful basis is performance of the service contract.

Relevant health, injury or wellbeing information

Where the client voluntarily provides relevant health, injury, disability or wellbeing information, KANNECT normally relies on:

• Contract or another appropriate basis under Article 6

• Explicit consent under Article 9 for special-category information

Explicit consent may be withdrawn. Where consent is withdrawn, processing based on that consent must stop unless another lawful condition applies and has been properly communicated.

Professional supervision

Relevant information may be discussed in confidential professional supervision to support safe, reflective and competent practice.

Identifying details will be removed or limited where reasonably practicable.

Administration and record keeping

Information may be used for:

• Appointment administration

• Financial records

• Complaints

• Insurance

• Safeguarding

• Security

• Legal claims

• Compliance with legal or professional responsibilities

Recording

Where a session is recorded, KANNECT will obtain separate express permission.

Recording is not required to participate in the package.

Marketing

Season review information will not be used for marketing without separate permission.

KANNECT does not sell personal information.

6. Explicit consent

Clients may withdraw consent for processing relevant health, injury, disability or wellbeing information by emailing:

kannect.psychology@gmail.com

Withdrawing consent does not affect processing that lawfully occurred before withdrawal.

Where KANNECT can no longer process information required to deliver the service safely or effectively, the package may need to be paused, changed or ended.

KANNECT will explain the available options before making that decision.

7. Confidentiality and information sharing

KANNECT will normally keep client information confidential.

Information may be shared with:

• Wing Kan Chan as the service provider

• A professional supervisor

• Cal.com for booking administration

• Google Workspace, Google Meet, Google Drive and Google Sites

• The payment provider used during checkout

• An accountant, insurer, solicitor or professional adviser where necessary

• A parent or guardian where appropriate

• Emergency, safeguarding, healthcare, regulatory or law-enforcement services where necessary and lawful

KANNECT will not normally contact a client’s coach, team, club, school, academy, university, employer or organisation without permission.

An exception may apply where there is:

• A safeguarding concern

• A serious risk of harm

• A legal requirement

• A court order

• Another lawful and necessary reason

Only information reasonably necessary for the particular purpose will be shared.

8. Professional supervision

Professional supervision supports safe and reflective practice.

A supervisor may receive relevant information about:

• The client’s presenting issue

• The season review process

• Psychological patterns or formulation

• Proposed strategies

• Professional or ethical questions

• Risk or safeguarding concerns

Names and direct identifiers will be removed or limited where reasonably practicable.

Supervisors are expected to maintain confidentiality.

9. Safeguarding and serious risk

KANNECT may disclose relevant information without consent where there is a reasonable concern that:

• The client may be at serious risk of harm

• Another person may be at serious risk of harm

• A child or vulnerable person may require safeguarding

• Disclosure is required by law or a court

• Disclosure is necessary to prevent or respond to serious harm

KANNECT will consider whether the disclosure is necessary and proportionate.

Where safe and appropriate, KANNECT will normally inform the client before information is shared.

Professional confidentiality guidance requires reasonable steps to protect information and supports disclosure without consent where necessary to protect safety, prevent harm or comply with the law.

10. Third-party service providers and international transfers

KANNECT uses third-party services to operate its:

• Website

• Booking system

• Email

• Cloud storage

• Online meetings

• Payment processing

These providers may include Cal.com, Google and the payment provider displayed at checkout.

Some providers may process information outside the United Kingdom.

Where personal information is transferred internationally, KANNECT will rely on an appropriate safeguard recognised under UK data-protection law, such as an adequacy regulation or approved contractual transfer arrangement.

The providers may also process certain information under their own privacy notices.

11. How information is protected

KANNECT uses reasonable technical and organisational safeguards, including:

• A business Google Workspace account

• Restricted Google Drive folders

• Password protection

• Multi-factor authentication where available

• Access controls

• Limited access to client records

• Separation from university, employer, school and placement information

• Secure deletion when information is no longer required

Professional guidance requires records to be protected from loss, damage and inappropriate access.

No electronic system can be guaranteed to be completely secure.

If a personal-data breach occurs, KANNECT will take appropriate action and make any required notification.

12. How long information is kept

KANNECT normally applies the following retention periods:

• Declined, incomplete or withdrawn booking requests: up to 12 months

• Season Review Questionnaires, session notes, plans and relevant communications: normally seven years after the final contact

• Records relating to a client under 18: normally until the client’s 25th birthday or seven years after final contact, whichever is later

• Payment, invoice and accounting information: normally six years

• Session recordings: normally deleted within 12 months

• Routine emails and duplicate documents: deleted when no longer required

• Unnecessary video clips or supporting materials: deleted once they are no longer required for the package

Information may be retained for longer where reasonably necessary because of:

• Safeguarding

• A complaint

• Insurance

• Legal proceedings

• Taxation

• A professional requirement

Data-protection law does not prescribe one universal retention period. Organisations must select and justify periods based on why the information is required and must not keep identifiable information longer than necessary.

13. Video clips and supporting materials

Video clips, results, statistics, notes and feedback will only be used for purposes connected with the package unless separate permission is obtained.

KANNECT will avoid retaining unnecessary copies.

Clients should avoid sending information about other people unless it is relevant and they are permitted to share it.

Where possible, information about another person should be anonymised or limited.

14. Session recordings

Where recording has been separately agreed:

• The purpose will be explained before recording begins

• Access will be restricted

• The recording will be stored in a restricted Google Drive folder

• The recording will not be used for an unrelated purpose without further permission

• The recording will normally be deleted within 12 months

A recording may be retained longer where necessary for safeguarding, a complaint, insurance, professional review or legal proceedings.

15. Data-protection rights

Depending on the circumstances and the lawful basis used, clients may have the right to:

• Be informed about how their information is used

• Request access to their personal information

• Correct inaccurate or incomplete information

• Request deletion

• Request restriction of processing

• Receive certain information in a portable format

• Object to certain processing

• Withdraw consent

• Complain to the Information Commissioner’s Office

These rights are not absolute and may be limited where information must be retained for legal, safeguarding, contractual or professional reasons.

Requests should be sent to:

kannect.psychology@gmail.com

KANNECT may need to confirm the requester’s identity before releasing, deleting or changing personal information.

16. Automated decision-making

KANNECT does not use solely automated decision-making to decide whether a client is accepted for the package.

Booking requests are reviewed by a person.

17. Complaints

Questions or concerns about personal information should first be sent to:

kannect.psychology@gmail.com

Clients may also complain to the Information Commissioner’s Office if they believe their information has been handled unlawfully.

Professional-practice concerns may be directed to:

aquartiroli@uwlax.edu

18. Changes to this notice

KANNECT may update this Privacy and Confidentiality Notice where its:

• Services change

• Technology changes

• Legal obligations change

• Data-processing arrangements change

The latest version and revision date will be published on the KANNECT website.