Ultimate Excellence - 3 Monthly Package

Cancellation Policy

1. The Ultimate Excellence Programme is a monthly subscription plan for a duration of three months. 2. Payments are made monthly, based on the initial payment date. 3. This package is designed for dedicated adherence and tailored ongoing support. Clients can schedule one session per week. Missed sessions cannot be carried over to the following week, except in extreme cases, which will be discussed individually. 4. Once the initial payment is made, clients can choose when to start their journey, selecting from available slots as per the availability list. 5. Clients have the opportunity to select their session plan each week. 6. Free cancellation of each session is accepted only if requested at least 48 hours before the session starts. Cancellations made within 48 hours will incur a 70% charge, with only 30% being refunded. 7. Free rescheduling of each session is accepted only if requested at least 48 hours before the session starts. Rescheduling within 48 hours will incur an additional 30% charge. 8. Cancellation and refund of the subscription are accepted only before the start of the next month. Payments already made for the current or past months are non-refundable. 9. For the best experience, clients are requested to complete the quick assessment form prior to each session. 10. Payment for each month must be made in full at the beginning of each subscription month to secure the weekly sessions. 11. Sessions are strictly confidential; however, any disclosure of harmful intentions towards oneself or others may necessitate notification to appropriate authorities. 12. If you are late for a session, the session will still end at the scheduled time, and no extra time will be added. 13. In the event of a technical issue or emergency on our side, the session will be rescheduled at no additional cost. 14. All advice and strategies provided during the sessions are for personal use and should not be shared or sold to third parties. 15. The package includes continuous support via WhatsApp/Email, intended for brief check-ins and queries related to your sessions. This support should not be used as a substitute for a full session. 16. Clients are responsible for ensuring they have the necessary technology and a stable internet connection for online sessions. 17. Live competition observations are mainly via live stream, video call or videotape analysis. In-person observation is available at extra cost, based on mutual availability and necessity.

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